FAQs

Points are earned by selling a Kverneland, Vicon or Kubota implement and ensuring it is registered for warranty within one month of the machine being delivered to the end user. 

On the KvG Gold Points programme, 1 point = £0.10.

You can see the points allocations for machine sales at the bottom of the Terms and Conditions page here.

If you are unable to log in, please go to the Contact Us section and submit your request. Alternatively, email engage-support@love2shop.co.uk with your full name and email address.

Please log in using your email address and password. Then, select ‘points statement’ at the top of the page, which will show you your balance and how they were earned.

If your email address has changed, please email engage-support@love2shop.co.uk with your previous email address and full name

Log into KvG Gold Points using your email address and password. Then, click your name in the top right corner and from the dropdown list select ‘Profile’ where you will be able to amend your personal details

Please contact Nicki.Purcell@kvernelandgroup.com with an explanation of why you believe your points balance to be incorrect

No, upon completion of your order e-codes are non-refundable. Please select your products carefully before checkout

No, you are unable to purchase additional points. Only points awarded through the scheme can be used towards rewards

Orders can be delivered anywhere in the UK. You can choose your address for delivery when you place your order. This should be an address where somebody is able to sign for the delivery if necessary.

Delivery times will vary depending on the time you place your order. Your order is usually shipped within 48 hours after receiving a confirmation email. It can take 3-5 working days to arrive or 5-7 working days during more busy periods.

Please select ‘Home’ on the task bar then visit the Contact Us page. Alternatively, email engage-support@love2shop.co.uk with your full name, full delivery address and confirmation number if your order has not arrived after 7 working days.

Please use the Contact Us section to submit your query. Alternatively, email engage-support@love2shop.co.uk with the details and we will aim to resolve this for you as soon as possible.

If your order has been damaged in transit, contact engage-support@love2shop.co.uk immediately with your full name, email address and details of your order

Orders will need a signature if they are high value items. Please enter a delivery address where somebody will be available to sign for your orders; whether that be a home or a work address.

You can change your delivery address as long as your order has not been dispatched. Please visit the Contact Us section or email engage-support@love2shop.co.uk with the order details as soon as possible after you have placed your order.

You can cancel your order as long as your order has not been dispatched. Please visit the Contact Us section or email engage-support@love2shop.co.uk with the order details as soon as possible after you have placed your order.

No, you are unable to check the status of your order. If your order has not arrived within 7 working days of receiving your confirmation email, please either visit the Contact Us section or email engage-support@love2shop.co.uk with details of your order. We aim to respond to all queries within 48 hours; please be advised that our office hours are Monday-Friday 9:00-17:00, excluding Bank Holidays.

You can spend your Love2shop card in 95+ stores. For a full list of retailers, click here. 

If you register your Love2shop card at https://www.love2shop.co.uk you can: view your balance and activity, report a lost or stolen card and get exclusive offers and deals including e-codes for experience days or online spending.

All funds on your Love2shop card must be used by the expiry date, or the funds will be lost. The gift cards will display the expiry dates on them

Please keep the card number in a safe place, as you will need this to report the card as missing/stolen. If your card has been lost or stolen, please call the Love2shop 24/7 automated service on 0344 770 9015 immediately. There is an administration fee that will be deducted from the balance prior to the new one being dispatched. In line with the card T&Cs, please allow 10 working days for the delivery of a replacement card.

To help you use a Love2shop Digital Reward Code we have produced an animated walk-through guide: www.youtube.com/watch?v=MD0ak6IgJY8